What Do We Take Care Of

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If you are experiencing a maintenance EMERGENCY*, PLEASE CALL 844.395.3959.

*1) fire, 2) active flood, 3) home not secure (external doors, locks, windows broken or not functioning), 4) gas leak, 5) No heat (inside temp. below 68 degrees F),
6) HVAC not cooling (inside temp. above 85 degrees F), 7) Uncontained sewage backup, 8) Structural damage (roof, wall, subfloor, stairway collapsed/falling), 9) other life or safety events

If conditions are life-threatening, call 911.

To submit a non-emergency maintenance request, please use FirstKey Maintenance System (FMS) at https://fms.firstkeyhomes.com/.

Items for which FirstKey Homes will be responsible include:


  • Burst or leaking pipes.
  • Non-functioning septic system or well water system.
  • Water heater.
  • Sink faucets or water supply.
  • Clogs of the main water lines from the home.
  • Clogged toilet (If only one toilet is available in the home, may qualify for priority scheduling.)
  • Any apparent discoloration (not paint or dirt stains) on walls or flooring larger than 3 feet in diameter.

Heating and Cooling (HVAC)

  • The heating system is not functioning, causing the temperature to drop to 55 degrees Fahrenheit or below inside the home during cold weather (priority scheduling).
  • The cooling system is not functioning, causing the temperature to rise above 82 degrees Fahrenheit inside the home when the daytime high temperature is over 90 degrees Fahrenheit (priority scheduling).
  • FirstKey Homes will maintain all system functionality (besides items listed in resident responsibilities).


  • Complete power failure within the home, causing blackout, or partial power failure affecting the cooling/heating system or refrigerator.
  • No power for more than 12 hours, not related to municipal power outage.
  • Electrical fixtures (besides items listed in resident responsibilities).
  • Smoke, sparks or fire (Call 911 immediately before reporting the issue to us).


  • Fallen trees that have damaged the house.
  • Removal of tree limbs over 10 feet from the ground that are in contact with the house.
  • Repair of existing fencing due to storm damage.

Pest Control

  • Wood-destroying pest, bed bug and vermin infestations (if resident-caused, may result in chargebacks).


  • Pools will be maintained by FirstKey Homes. A pool maintenance subscription fee of $150/month will be charged in addition to rent.
  • Winterization of pools during the winter months.

Roofs and Gutters

  • Roof leaks, missing or damaged shingles due to storm damage.
  • Gutter and downspout repair.

Securing Property

  • Repair or replace exterior doors, windows and locks that are non-secure or non-functional (not as a result of vandalism or break-in).


  • For any gas-related concerns, find the gas shut-off and turn to the off position, then call your gas company immediately.
  • Any reported internal or external gas leaks (as indicated by smell) on the property, damaged gas appliances, or leaking gas pipe lines.


  • Non-operational appliances including: stove, oven, dishwasher, disposal, refrigerator, built-in microwave.


  • Serious storm or fire causing damage to the structure.
  • Deck damage causing swaying or potential collapse.
  • Visible sub-floor damage that could cause a flooring collapse.
  • Foundation leak causing flooding.

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